Returns

Return Eligibility

Eligible items may be returned within 30 days of delivery for a refund to the original payment method.

To qualify for a return, merchandise must be:

• Unworn and unused

• Undamaged and in its original condition

• Returned with its original packaging and tags, when applicable

• Accompanied by proof of purchase

We reserve the right to decline a return that does not meet these requirements.

Items That Cannot Be Returned

The following are final sale and are not eligible for return or exchange:

• Earrings, for hygiene reasons

• Permanent jewelry

• Personalized, engraved, custom-made, or specially altered pieces

• Items that have been resized at the customer’s request

• Sale, clearance, and other items marked final sale

• Gift cards

• Shipping charges

Starting a Return

Please contact AESTA before mailing your return. Include your order number and the item you would like to return. Returns sent without prior authorization will not be accepted.

Once approved, we will provide return instructions and a prepaid shipping label. A $10 return-shipping fee will be deducted from your refund.

Please package jewelry securely in its original packaging or with equivalent protection. AESTA cannot issue a refund for return merchandise lost or damaged in transit because it was packaged improperly.

Refunds

Once your return is received, we will inspect the item and notify you of its approval status. Approved refunds will be issued to the original payment method, less the $10 return-shipping fee.

Original shipping charges are nonrefundable. Please allow 5–10 business days after your refund is processed for the credit to appear, depending on your financial institution.

Exchanges

Because many AESTA pieces are available in limited quantities, we do not offer direct exchanges. If you would like a different size or style, please return the eligible original item and place a new order.

Gifts

Eligible gifts may be returned within 30 days of delivery with proof of purchase. Refunds for gifts will be issued as AESTA store credit rather than returned to the original purchaser’s payment method.

90-Day Quality Warranty

AESTA offers a 90-day warranty covering verified manufacturing defects in finished jewelry, including a faulty clasp or chain failure caused by a defect in materials or construction.

The warranty does not cover:

• Normal wear and tear

• Accidental damage, snagging, bending, crushing, or improper handling

• Damage caused by improper care, storage, cleaning, or chemical exposure

• Tarnishing, discoloration, or changes caused by individual body chemistry

• Scratches or other changes to a piece’s surface or finish from regular wear

• Lost jewelry or components

• Natural variations in gemstones or handcrafted pieces

• Repairs or alterations performed by someone other than AESTA or the original maker

If you believe your jewelry has a manufacturing defect, please contact us within 90 days of delivery with your order number and clear photographs. We will review the piece and determine whether repair, replacement, store credit, or another resolution is appropriate. Availability of an identical replacement cannot be guaranteed.

This warranty is separate from the return policy and does not make worn merchandise eligible for a discretionary return.